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How to uninstall my Trend Micro program using the Trend Micro Diagnostic Toolkit

Solution IDLast Updated
1037161Date : 2012/01/16 Time: 10:39 PM (PST)


Product/VersionPlatform
PC-cillin Internet Security - 2005, 2006, 2007; Trend Micro AntiVirus plus AntiSpyware - 2007, 2008, 2009, 2010; Trend Micro Internet Security - 2008, 2009, 2010, Trend Micro Internet Security Pro - 2008, 2009, 2010
Windows - 2000 Professional, 7 32-bit, 7 64-bit, Vista 32-bit, Vista 64-bit, XP Home, XP Professional

Problem Description

This article gives you a step-by-step guide on downloading and using the Trend Micro Diagnostic Toolkit to uninstall your Trend Micro program.

Solution

Important: We recommend that you print out this document before proceeding because you will be asked to restart your computer during the procedure.
For instructions on how to uninstall your Trend Micro program, please click your Windows operating system below:
Note: If you encounter an error using this tool or if it fails, check this solution: How do I uninstall my Trend Micro program if the removal tool fails?
Windows XP
  1. Download the Trend Micro Diagnostic Toolkit.
  2. Click Run when the File Download window appears.
    The Trend Micro Diagnostic Toolkit window appears after the download finishes.
  3. Click the Uninstall tab, then click 1. Uninstall software.
    Uninstall Software
    The Toolkit will automatically detect the Trend Micro program that is currently installed.
  4. Click Uninstall.
    Click Uninstall
    After the program finishes uninstalling, you will then be asked to restart your computer.
  5. Click Yes.
    Restart your computer
Windows Vista or Windows 7
  1. Click your Windows operating system version below to download the Trend Micro Diagnostic Toolkit.
  2. Click Run when the File Download window appears.
    The User Account Control window will appear.
  3. Click Yes.
    Use account control window
    After the download finishes, the Trend Micro Diagnostic Toolkit window appears.
  4. Click the Uninstall tab, then click 1. Uninstall software.
    The Toolkit will automatically detect the Trend Micro program that is currently installed.
  5. Click Uninstall.
    Click Uninstall
  6. After the program finishes uninstalling, you will then be asked to restart your computer.
  7. Click Yes.
    Restart your computer


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