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This article gives you a step-by-step guide on downloading and using the Trend Micro Diagnostic Toolkit to uninstall your Trend Micro program.
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Solution: |
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Important: We recommend that you print out this document before proceeding because you will be asked to restart your computer during the procedure.
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For instructions on how to uninstall your Trend Micro program, please click on your Windows operating system below:
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Windows XP
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Windows Vista or Windows 7
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| Note: If you encounter an error using this tool or if it fails, check this solution: How do I uninstall my Trend Micro program if the removal tool fails? |
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Windows XP
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1.
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Download the Trend Micro Diagnostic Toolkit.
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2.
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When the File Download window appears, click Run.
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After the download finishes, the Trend Micro Diagnostic Toolkit window appears.
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3.
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Click the Uninstall tab, then click 1. Uninstall software.
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The Toolkit will automatically detect the Trend Micro program that is currently installed.
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4.
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Click Uninstall.
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After the program finishes uninstalling, you will then be asked to restart your computer.
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5.
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Click Yes.
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Windows Vista or Windows 7
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1.
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Select your Windows operating system version to download the Trend Micro Diagnostic Toolkit.
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Windows Vista or Windows 7 (32-bit)
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Windows Vista or Windows 7 (64-bit)
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Note: To find out if you are running a 32- or 64-bit system, check this solution: How can I tell if I am running a 32-bit or 64-bit version of Microsoft Windows?
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2.
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When the File Download window appears, click Run.
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The User Account Control window appears.
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3.
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Click Yes.
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After the download finishes, the Trend Micro Diagnostic Toolkit window appears.
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4.
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Click the Uninstall tab, then click 1. Uninstall software.
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The Toolkit will automatically detect the Trend Micro program that is currently installed.
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5.
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Click Uninstall.
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After the program finishes uninstalling, you will then be asked to restart your computer.
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6.
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Click Yes.
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