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How to uninstall Trend Micro Internet Security for Dell

Solution IDLast Updated
1054970Date : 2012/01/27 Time: 7:17 AM (PST)


Product/VersionPlatform
Trend Micro Internet Security for Dell - 16.6
Windows - 7 32-bit, Vista 32-bit, XP Home

Problem Description

I want to uninstall or remove the Trend Micro Internet Security 16.6 for Dell program that is currently installed on my computer.

Solution

Trend Micro recommends using the Trend Micro Diagnostic Toolkit to uninstall your program.
For Windows XP, please follow the steps below:
  1. Go to Start > Run.
    Start menu
  2. Type “tissuprt” on the Open field, then press ENTER.
    TISSUPRT
    Note: You can also go to My Computer or Computer > Local Disc C: > Program Files > Trend Micro > Internet Security, then double-click on the TISSUPRT.exe file.
    The Trend Micro Diagnostic Toolkit window will appear.
  3. Click the [E] Uninstall tab.
  4. Click 4. Uninstall.
    Click 4. Uninstall
    You will be asked if you want to continue with the program removal.
  5. Click Uninstall.
  6. Wait for the uninstallation to finish.
  7. Click Yes when the removal is complete and you are prompted to restart your computer.
    Click Yes
  8. Wait while your system restarts.
    Note: Follow the instructions in solution 1037434 to reinstall Trend Micro Internet Security 16.6 for Dell.
For Windows Vista/ Windows 7:
  1. Click the Windows Orb.
  2. Type "tissuprt" on the Start Search field, then press Enter.
    Windows Orb
    The Trend Micro Diagnostic Toolkit window will show up.
    Note: If the User Account Control feature is enabled, click Continue when a prompt will require your permisson to continue running the file.
  3. Click the [E] Uninstall tab.
    You will need to uninstall the firewall first to prevent having problems with the internet connection after the uninstall and restarting your computer.
  4. Click 3. Uninstall Firewall.
    Uninstall Firewall
  5. Follow the prompts to uninstall firewall.
    Proceed to remove firewall
    You will be asked to restart your computer.
  6. Click No.
  7. Go back to the Trend Micro Diagnostic Toolkit window after uninstalling the firewall.
  8. Click 4. Uninstall Software.
  9. Follow the prompts to uninstall the program.
    Uninstalling program
    The program will ask you to restart your computer.
  10. Click Yes.
    Restart your computer


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