About Support

Support

About Home & Home Office Support


Find technical support contact, policies, information and announcement about your
Home & Home Office Products.

 

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Trend Micro Standard Support for Home Users

Comes with your Trend Micro product that provides you with online and phone support during business hours.

Home & Home Office Discussion Forums

Standard Home & Home Office Contacts

Chat

Chat with support.
Available:
MON-SUN 7am - 7pm (Sydney Time)

Chat Now

 

Email

Submit a support case via email. Available 24x7.

Email a Support Case

 

Phone

Australia:
1 300 305-289
Available:
MON-FRI 7am - 7pm (Sydney Time)
New Zealand:
(0800) 507-901
Available:
MON-FRI 7am - 7pm (Sydney Time)

 


Home & Home Office Discussion Forums

Standard Home & Home Office Contacts

Chat

Chat with support.
Available:
MON-FRI except 9pm - 11pm (PST)
SAT-SUN 8am - 5pm (PST)

Chat Now

 

Email

Submit a support case via email. Available 24x7.

Email a Support Case

 

Home & Home Office Discussion Forums

Standard Home & Home Office Contacts

Email

Submit a support case via email. Available 24x7.

Email a Support Case

 

 

 

Home & Home Office Discussion Forums

Standard Home & Home Office Contacts

Chat

Chat with support.
Available:
MON-FRI except 9pm - 11pm (PST)
SAT-SUN 8am - 5pm (PST)

Chat Now

 

Email

Submit a support case via email. Available 24x7.

Email a Support Case

 

Phone

Australia:
1 300 305-289
Available:
MON-FRI 7am - 7pm (Sydney Time)
New Zealand:
(0800) 507-901
Available:
MON-FRI 7am - 7pm (Sydney Time)

 


Home & Home Office Discussion Forums

Standard Home & Home Office Contacts

Chat

Chat with support.
Available:
MON-FRI except 9pm - 11pm (PST)
SAT-SUN 8am - 5pm (PST)

Chat Now

 

Email

Submit a support case via email. Available 24x7.

Email a Support Case

 

 

Trend Micro Premium Services for Home Users

Gives you peace of mind, knowing that you have 24x7 live access to Trend Micro specialists for your security needs. It also relieves you from fixing computer problems on your own.

Call Now for instant help:
AUSTRALIA: 1800-653-607 | NEW ZEALAND: 0800-901-537
Learn More & Purchase

 

Trend Micro Standard & Enhanced Support for ISPs

For Trend Micro products provided by your Internet Service Provider.
  • For customers who got their Trend Micro program via your ISP, please contact your ISP for support.

Overview of Support Services for Home Users

Trend Micro Support for Home Users is committed to help our customers maximize business benefits of their Trend Micro Home User products and provide quality customer care. We take the job of serving as our customer's security partner very seriously.

Trend Micro Support for Home Users defines "Customer Support" as providing assistance to Trend Micro Home User product users on specific product-related problems such as online purchases, installation, product activation, product updates and product performance. To know if the product you are using is still supported by Trend Micro Support, see the Trend Micro Home User Products section below.

We have taken the time to understand our customer's service needs and have made available support services that address the most important service requirements of our customers, to find solutions to their issues and answers to their questions quickly in the most convenient manner.

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Online Self-Service Available to All Users

Use our Online Self-Service for quick answers to your questions. Our Online Self-Service Portal contains links to solutions for common problems, list of our hot topics, step-by-step video guides, download links and troubleshooting guides.

Interactive Video Solutions Video guide that illustrates the steps you need to take to complete your software installation. Just follow the steps shown in the video at your own pace. It is easy to return to a previous step or move forward to the next step.
Keyword Search Search for solutions and answers by using keywords such as problem description or error message.
Downloads Links Access to software installer files and software updates that customers can download and run. Support tools are also available for downloads.
FAQs and Hot Issues Known errors are documented in the product. For new errors, fixes in the form of executable patches are searchable in the Online Knowledge Base. Bug fixes are not available for products that have reached its end of life date, which is usually 2 years from the product release date.

 

Trend Micro Support for Trial Users

We offer E-mail support to Trial users covering inquiries on product features, installation and configuration. You may also get tips and suggestions real time with the use of our video training manuals and troubleshooting guides that are available in our Online Self-Service Portal as these will cover most, if not all, of your questions.

 

Trend Micro Standard Support for Active Subscribers

Fully licensed subscribers can access our Online Self-Service Portal for answers to frequently-asked questions and helpful guides on how to use our software. Trend Micro provides customer service and technical support to fully licensed subscribers through email, chat and phone depending on the product.

Our customer service team will help you resolve your issues with your purchases and orders, while our technical support team will respond to your questions on software installation and product activation. Other problems that may have been caused by product bugs will also be supported. You may use our Online Self-Service to find answers to questions on topics that are considered outside of Trend Micro Basic Support.

Fully licensed subscribers are users who own valid licenses of supported Trend Micro Home User products that have not expired. To know if the product you are using is still supported by Trend Micro Support, see the Trend Micro Home User Products section below.

 

Trend Micro Premium Services for Home Users

* Available in North America, Australia, New Zealand, United Kingdom and Singapore

The following Trend Micro Premium Services for Home Users, which are subject to change from time to time at the sole discretion of Trend Micro, are available to subscribers upon payment of the applicable fees:

For more information on the different premium services select your region below:

For customers in Singapore, please contact 1-800-888-7363.

Trend Micro shall provide the applicable Premium Services over the telephone and by email, as necessary, for follow-up and advice. The service may entail the use of a remote assistance tool to enable Trend Micro to remotely access and take control of your personal computer for more effective diagnosis and resolution.

 

Trend Micro Support for Free Tools

Trend Micro free tools are supported through knowledge base solution articles only. Customers may also send feedback for suggested improvements and concerns, but due to the volume of requests and nature of the free tools, we cannot guarantee a response to these requests.

Trend Micro's latest tools can be found at http://free.antivirus.com/.

 

Trend Micro Home User Products

The table below lists the products that we will continue to support until their End-of-Support dates.

Product Name
Trend Micro Titanium Maximum Security 2011/2012
Trend Micro Titanium Internet Security 2011/2012
Trend Micro AntiVirus+ / Titanium Smart Surfing for PC 2011/2012
Trend Micro Titanium Internet Security for Dell
Trend Micro Internet Security for Dell
Trend Micro SafeSync
Trend Micro Online Guardian for Families
Trend Micro Mobile Security Personal Edition for Android
Trend Micro Mobile Security for Android
Trend Micro Mobile Essentials for Android
Trend Micro Mobile Security for SmartPhones
Trend Micro Internet Security Pro 2010/2009*
Trend Micro Internet Security 2010/2009*
Trend Micro AntiVirus plus AntiSpyware 2010/2009*
Trend Micro Internet Security Pro 2008*
Trend Micro Internet Security 2008*
Trend Micro AntiVirus plus AntiSpyware 2008*
Trend Micro PC-cillin Internet Security 2007*
Trend Micro AntiVirus plus AntiSpyware 2007*
PC-cillin Internet Security 2006*
PC-cillin AntiVirus 11 / Trend Micro AntiVirus (2004)*
PC-cillin Internet Security 14/14.7 for Dell*
PC-cillin Internet Security 12 for Dell Users (2005)*


* These products have reached their End of Life / End of Support. We strongly recommend that customers upgrade their software to the latest version by clicking on the Product Name above.

After a product has reached its End of Support date, technical support requests can no longer be accepted for these products. However, Trend Micro will assist customers with a valid license on upgrading to the latest supported version.

A product's End of Life marks the date that particular program version is retired to make way for the latest available version.
End of Support refers to the date the program stops downloading updates. In addition, technical support will only be limited to users with valid licenses for upgrading to the latest version.

 

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Popular Topics

 

Interactive Video Guides

 

Upgrade

 

Uninstall

 

Common Product Inquiries

 

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