False positive spam detection in Worry-Free Business Security (WFBS) Advanced Important files to back up before upgrading to OfficeScan 10/10.5 Manually uninstalling Worry-Free Business Security (WFBS) Agent using the uninstall tool WFBS 5.1 will reach its End-Of-Support on July 31, 2012. Customers who are using this version are recommended to upgrade to WFBS 7 SP1 How to configure HES to deliver mails to multiple IP addresses How to avoid malformed emails Important preinstallation and post-installation instructions for ScanMail for Exchange (SMEX) 10 EN Patch 1 Manually uninstalling the Worry-Free Business Security Services (WFBS-SVC) Agent How to install ServerProtect for Windows (SPNT) 5.8 on Windows platform Generic Failure in Source Network when performing License Update Installation cannot continue… appears during the Control Manager (TMCM) setup Full user registration process for WFBS-SVC The Deep Security Agent (DSA) installation overwrites the Windows Firewall settings
Trend Micro HouseCall This is the tool that you need to use first. HouseCall scans your PC for a wide range of Internet security threats including viruses, worms, Trojans, and spyware. For instructions, refer to this article: Scanning your computer using HouseCall. Trend Micro Rootkit Buster If you suspect there is a malicious component preventing HouseCall or SysCleanfrom executing, or that is trying to hide from the system, you may run the Rootkit-Buster. This tool is a rootkit scanner that can check through hidden files, registry entries, processes, drivers, and hooked system services. It can also clean out hidden files and registry entries that were created by malicious software. For instructions, refer to this article: Using the Rootkit-Buster. Fake AV Remover This tool allows you to clean rogue antivirus, also known as fake antivirus (fake AV). Fake Antivirus (FakeAV) threats have been rampant in the past few years. Various FAKEAV variants have infected millions of PCs and are continuously spreading worldwide. If you find out that you have this malicious software, please try to use this to clean your computer. For instructions on how to use the tool, please refer to this article: Fake Antivirus (FakeAV) Removal Tool. Trend Micro Anti-Threat Toolkit (ATTK) ATTK Scanner can be used for off-line and Online computers. Please download the correct package for your system, if it would be connected to the internet (online) or not (offline). For instructions on how to use the tool, please refer to this article: Using Trend Micro Anti-Threat Toolkit (ATTK) to scan your machine.
The following Trend Micro products have reached their End-of-Life (EOL). When a product reaches its EOL, Trend Micro will no longer develop hot fixes and patches for the product, and will stop providing Technical Support for issues encountered after the said date. To ensure continued protection and support service, please upgrade to a later version of your product or pursue the recommended migration option. To know more about other products that are nearing or has reached End-of-Life, please see the End-of-Life Policy. Products Version Platform EOL Date Upgrade To Deep Security 6.1 Windows, Linux, Unix 17-Jul-11 Deep Security 7.5 Interscan Messaging Security Suite (IMSS) 7.0 SP1 Crossbeam 30-Sep-11 IMSVA Interscan Web Security Appliance (IWSA 2500) 3.1 SP1 Appliance 1-Aug-11 IWSVA InterScan Web Protect ISA (ISWP) 5 Windows 31-Dec-11 IWSVA OfficeScan Corporate Edition (OSCE) 8.0 SP1 Windows 31-Dec-11 OSCE 10.5 ScanMail for Microsoft Exchange (SMEX) 8 Windows 11-Jun-11 SMEX 10.2 ScanMail Lotus Domino (SMLD) 3 Win 32 31-Mar-11 SMLD 5.0 For Windows ServerProtect Linux (SPLX) 2.5 Novell 9 Desktop 30-Jul-11 SPLX 3.0 ServerProtect Linux (SPLX) 2.5 Suse 9 Server 30-Jul-11 SPLX 3.0 Trend Micro Threat Mitigator (TMTM) 2.5 & SP1 Virtual Appliance 31-Dec-11 TMTM 2.6 For further assistance, contact Trend Micro Technical Support.
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